About the Role

We are looking for an experienced ServiceNow Platform Developer to join our growing team. You will play a key role in designing, developing and enhancing ServiceNow solutions that improve business processes, automate workflows and deliver exceptional digital experiences for users.

Working closely with solution architects, business stakeholders and technical teams, you will build scalable, secure and high-performing solutions across the ServiceNow platform.

Key Responsibilities

ServiceNow Platform Development

• Design, develop and configure ServiceNow applications and platform capabilities.
• Build and maintain Service Catalog, Employee Center, Service Portal, ITSM modules and custom applications.
• Develop catalog items, workflows, Flow Designer solutions and business rules.
• Create reusable platform components, development standards and best practices.
• Deliver secure, scalable and maintainable solutions that align with platform governance.

User Experience & Portal Development

• Design intuitive self-service experiences for employees and customers.
• Develop modern, responsive Service Portal and Employee Center interfaces.
• Build engaging service request journeys, forms, widgets and guided experiences.
• Improve platform usability, accessibility and user adoption through thoughtful UX design.

Integration & Automation

• Design, develop and support integrations between ServiceNow and enterprise platforms using REST APIs and integration frameworks.
• Integrate with systems including CyberArk, Jira, CMDB, SharePoint, identity management platforms and other enterprise applications.
• Develop orchestration workflows and event-driven automation solutions.
• Establish API standards, reusable integration patterns and automation best practices.
• Identify opportunities to automate manual processes and improve operational efficiency.

Solution Design & Architecture

• Produce high-level and detailed solution designs for ServiceNow initiatives.
• Ensure solutions align with enterprise architecture, security and governance standards.
• Define reusable workflow, integration and automation patterns across the platform.
• Provide technical guidance and contribute to platform roadmaps and continuous improvement initiatives.

What You'll Bring

• Proven experience developing solutions on the ServiceNow platform.
• Strong knowledge of ServiceNow ITSM, Service Catalog, Employee Center and Service Portal.
• Experience with JavaScript, Flow Designer, IntegrationHub and REST/SOAP APIs.
• Experience integrating ServiceNow with enterprise systems and third-party applications.
• Strong understanding of platform architecture, security and development best practices.
• Excellent analytical, problem-solving and stakeholder engagement skills.
• Ability to work independently while collaborating within cross-functional teams.

Desirable Skills

• Experience with CyberArk, Jira, SharePoint and identity management integrations.
• Knowledge of CMDB, Discovery and IT Operations Management (ITOM).
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• Additional ServiceNow certifications are highly regarded.